Paygo

Paygo is a web-based platform that makes it simple to split the bill so that everyone can pay their fair share.

A project born from firsthand experience- and a drive to make it easier for everyone. (8/2022)
Tools used: Figma, Axure, FigJam, Google suite (Form, Docs, Sheet)

THE PROBLEM

There’s got to be a smarter way to split the bill...

In a large group It's a pain to manually split a check and calculate what each person owes. So what happens more often than not is the bill gets split evenly, and people end up paying for things they didn't order.‍

‍The goal: Simplify the experience of splitting a check at a restaurant between a group of people.

Click for the final design

RESEARCH

Looking beneath the surface

I started with a screening survey of 81 participants to identify key user types, then conducted in-depth interviews with 8 to uncover pain points and expectations.

Interview insights

I looked at what users were actually doing- and here’s what stood out:

Dividing equally between several people
Splitting based on what each ate
Paying for the entire meal (birthdays, special occasions, family, etc.)

DEFINE

‍Who are our users?

From the research and user interviews, I was able to define two types of users:

The Time-Saver: Someone who just wants the bill-splitting part over quickly. They’re tech-savvy, always on the go, and want a fast, accurate way to pay and move on.

The Group Organizer: This is the person who always ends up taking charge—booking the reservation, coordinating everyone, and yes, getting stuck with the check. They want an easier way to divide the bill fairly without doing mental math or chasing down payments later.

What are users really trying to do?

DESIGN

Validating ideas quickly with low-fidelity prototypes

From clicks to clarity: What 16 participants taught me

I conducted usability test with Maze platform:
I had 16 participants in total, I assigned 3 main tasks and gathered feedback on their experience.

I found a few patterns:

Users struggled to choose check-splitting methods due to closely placed buttons, leading to misclicks.
Participants accidentally clicked multiple numbers when selecting payment amounts; spacing between numbers needs adjustment.

FINAL DESIGN

An easier way to split the bill

Redesigned with user insights to eliminate misclicks and confusion

WHAT I LERANED

Accessibility matters: With user testing, I realized that the text and buttons were too small, creating barriers for users. This taught me the importance of prioritizing accessibility in future designs.
Not everyone is aligned with the use of technology- some prefer to stick to traditional methods (cash).

NEXT STEPS

This design was created as a learning opportunity; therefore, I plan to conduct another usability test and improve my design based on the insights.

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